The Innovation Labs has been all about designing apps and websites to help young people with their mental health. We’ve successfully built and launched early versions of each one. However, they will have only been worth building if young people are using them and finding them useful.
That’s why MindTech are working with the Labs: to find out more about how young people are using them and whether it’s having any impact on their wellbeing. One app we’ve looked at a lot is Doc Ready.
Doc Ready is a web app that helps young people to prepare and make the most out of mental health related GP visits. It helps young people to know what to expect during a GP consultation, plan what to say and record the outcomes of their appointments.
Over 30,000 people have used Doc Ready since it launched in September 2013. On the surface these are impressive stats, however we want to find out how young people are using the app.
Young people helped design a survey which was available directly from the Doc Ready website for 10 weeks through September to November 2014.
This table shows how young people responded to the survey:
- Visits to Doc Ready during survey period 5,000+
- Clicks through to survey page 313
- Started surveys 167
- Completed surveys 56
While the 56 completed surveys only represents feedback from a small percentage of Doc Ready’s overall users, it’s about 17% of those who were interested enough to check out the survey – which in research terms is relatively good engagement. We expect to find out some very useful things from this feedback so those 56 people have been really helpful.
For example, a key part of the survey is to understand more about how Doc Ready impacts on people’s wellbeing. Visitor data from the website itself can tell us a lot about how people use Doc Ready, but not about the differences its made for them afterwards.
To understand the difference made, the survey used the areas of wellbeing described in the Warwick Edinburgh Mental Wellbeing Scale (short version). This is a widely used, trusted and validated way of measuring wellbeing and has been shown to be useful when working with young people.
Once we’ve done the number crunching on these answers, we’ll be reporting back on Doc Ready’s impact. We’ll also be able to explain why people have been motivated to use Doc Ready, what they liked about it the most, how easy it was to use, how people thought it would help them and if they will use it again or recommend it to others.
If you’re considering running a survey within your app then here’s a few things to consider:
- How much use is the app getting and is this likely to be enough to get a decent response rate?
- What changes might we need to make within the app to create a survey link?
- What existing scale will we use or will we use our own questions?
- Do we need to provide users with more info about their privacy and how survey results will be used?
- People need a reason to care about the survey. How will we give them this? Do we need incentives?
- How will we report back on the survey findings?
- How will the survey help us improve the product?
Look out for blog posts about Doc Ready’s findings and also results from In Hand’s survey early in 2015.
And in the meantime, make sure to check out the Doc Ready app at www.docready.org